Submissions from 2025
Socially responsible cocreation in service recovery: the role of pride in prosocial compensation, Sarah (Sa’arah) Alhouti, Kristina K. Lindsey Hall, Andrew Kuo, and Thomas L. Baker
When service becomes surveillance: pressures in FLE guardianship, Davis Brown, Kristina K. Lindsey Hall, Patrick Fennell, and Melanie P. Lorenz
Expertise matters: why consumers are less likely to follow AI recommendations in sports betting, Bryan Buechner, Ashley Stadler Blank, Brianna Escoe, and Isaac Blaney
That's So Cringeworthy! Understanding What Cringe Is and Why We Want to Share It, Brianna Escoe, Nathanael S. Martin, and Anthony Salerno
The Dual Role of Price on Consumer Purchase Intentions: A Cost–Benefit Decomposition of Indirect Effects, Patrick B. Fennell, Ronald W. Niedrich, and Dan H. Rice
A framework for inclusive service experiences (FISE): bridging the gap between traditional and immersive offerings, Vincent Jeseo and Kristina K. Lindsey Hall
Profiling as a Service Failure, Kristina K. Lindsey-Hall, Susana Jaramillo, Melanie P. Lorenz, Candice L. Marti, and Patrick B. Fennell
Image-based brand communications: an information richness approach on Instagram, Shuya Lu and Jianan Wu
Submissions from 2024
Enhancing CSR and purchase intent in service recovery: investigating the interplay of prosocial compensation, hedonic and luxury purchases, Sarah (Sa’arah) Alhouti, Kristina (Kris) Lindsey Hall, and Thomas L. Baker
Frontline ambidexterity: a systematic review and future research agenda, Kristina K. Lindsey-Hall, Candice L. Marti, Nicole M. Boylan, Thomas L. Baker, and Jessica L. Ogilvie
Crowdfunding Herding During the Post-goal Stage, Shuya Lu, Shih Lun Tseng, Jianan Wu, Yinglu Wu, and Fengxia Zhu
Submissions from 2023
Not My Circus, Not my Monkeys? Frontline Employee Perceptions of Customer Deviant Behaviors and Service Firms’ Guardianship Policies, Patrick B. Fennell, Melanie P. Lorenz, Kristina K. Lindsey Hall, and James M. Andzulis
An examination of frontline employee–customer incidental similarities in service failure and recovery contexts, Kristina K. Lindsey-Hall, Susana Jaramillo, Thomas L. Baker, and Daniel G. Bachrach
A Q&A primer and systematic review of meta-analytic reporting in organizational frontline service research, Kristina K. Lindsey-Hall, Eric J. Michel, Sven Kepes, Ji (Miracle) Qi, Laurence G. Weinzimmer, Anthony R. Wheeler, and Matthew R. Leon
Bridging two tales of engagement: a meta-analytic review of employee engagement and customer engagement in service contexts, Eric J. Michel, Kristina K. Lindsey-Hall, Sven Kepes, Ji (Miracle) Qi, Matthew R. Leon, Laurence G. Weinzimmer, and Anthony R. Wheeler
We All Make Mistakes, But We’re Not All Human: The Influence of Voice-based Assistant’s Mistake on Anthropomorphism: An Abstract, Ripinka Koli Patil and Dan Hamilton Rice
Bridging employee engagement and customer engagement in a service context, Ji (Miracle) Qi, Sijun Wang, and Kristina K. Lindsey Hall
Submissions from 2022
The effects of transaction methods on perceived contamination and attitude toward retailers, Patrick B. Fennell, Simbarashe Pasirayi, Aaron Johnson, and Dan H. Rice
Collaboration, feedback, and performance: Supply chain insights from service-dominant logic, Kristina K. Lindsey Hall, Ji (Miracle) Qi, Robert Glenn Richey, and Ripinka Koli Patil
Differential effects of online review characteristics on innovators and imitators in new product adoption, Qiuli Su and Jianan Wu
Submissions from 2021
Compulsion and reactance: Why do some green consumers fail to follow through with planned environmental behaviors?, Christian Hinsch, Yihui Tang, and Donald J. Lund
Benchmarking microbial growth rate predictions from metagenomes, Andrew M. Long, Shengwei Hou, J. Cesar Ignacio-Espinoza, and Jed A. Fuhrman
Microbial Ecology of Oxygen Minimum Zones Amidst Ocean Deoxygenation, Andrew M. Long, Sophie K. Jurgensen, Ariel R. Petchel, Emily R. Savoie, and Jennifer R. Brum
Submissions from 2020
The pull-to-stay effect: influence of sales managers' leadership worthiness on salesperson turnover intentions, Vishag Badrinarayanan, Aditya Gupta, and Nawar N. Chaker
The moderating role of donation quantifiers on price fairness judgments, Patrick B. Fennell, Joshua T. Coleman, and Andrew Kuo
Ribosome-linked mRNA-rRNA chimeras reveal active novel virus host associations, J. Cesar Ignacio-Espinoza, Sarah M. Laperriere, Yi-Chun Yeh, Jake Weissman, Shengwei Hou, Andrew M. Long, and Jed A. Fuhrman
A signaling theory approach to relationship recovery, Hunsi Kharouf, Donald J. Lund, Alexandra Krallman, and Chris Pullig
Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness, Kristina K. Lindsey-Hall, Susana Jaramillo, Thomas L. Baker, and Julian M. Arnold
Service gifts, collective social connection and reciprocity, Yihui (Elina) Tang, Christian Hinsch, Donald J. Lund, and Husni Kharouf
Submissions from 2019
I guess that is fair: How the efforts of other customers influence buyer price fairness perceptions, Matthew M. Lastner, Patrick Fennell, Judith A.G. Folse, Dan H. Rice, and McDowell Porter
The impact of bundle comparisons on bundle preference, Dan Hamilton Rice, Alan D.J. Cooke, and Yanmei Zheng
Submissions from 2018
You Deserved That: The Roles of Purchase Effort and Loyalty in Explaining Price Inequality Outcomes, Matthew M. Lastner, Patrick Fennell, Judith Anne Garretson Folse, Dan Hamilton Rice, and McDowell D. Porter
How Online Reviews Become Helpful: A Dynamic Perspective, Shuya Lu, Jianan Wu, and Shih Lun (Allen) Tseng
Submissions from 2017
From Super Mario to Skyrim: A framework for the evolution of video game consumption, Andrew Kuo, Jacob L. Hiler, and Richard J. Lutz
For Shame! How Goal Attainability, Goal Orientation, Model Size, and Emotions Shape Female Consumers’ Self-Perceptions: An Extended Abstract, Kathrynn Pounders, Dan Hamilton Rice, and Amanda Mabry
Understanding How Goal-striving, Goal Orientation, and Shame Influence Self-perceptions after Exposure to Models in Advertising, Kathrynn Pounders, Dan Hamilton Rice, and Amanda Mabry-Flynn
Review popularity and review helpfulness: A model for user review effectiveness, Jianan Wu
Submissions from 2016
Brave new World of Warcraft: a conceptual framework for active escapism, Andrew Kuo, Richard J. Lutz, and Jacob L. Hiler
How fitting! The influence of fence-context fit on price discrimination fairness, Andrew Kuo, Dan Hamilton Rice, and Patrick Fennell
The Impact of User Review Volume on Consumers' Willingness-to-Pay: A Consumer Uncertainty Perspective, Yinglu Wu and Jianan Wu
Submissions from 2015
A Fluency Heuristic Account of Supraliminal Prime Effects on Product Preference, Nobuyuki Fukawa and Ronald W. Niedrich
The Role of Mood and Attribute Expectation on Recall: Comparing Broaden-and-Build Theory to the Affect Infusion Model, Nobuyuki Fukawa, Ronald W. Niedrich, and Judith Anne Garretson Folse
The Impact of Unwarranted Tip Requests on Self-Conscious Emotions, Attitutdes, & Repatronage Intentions, Jacob L. Hiler, Dan H. Rice, and Dora E. Schmit
Catch and shoot: The influence of advergame mechanics on preference formation, Andrew Kuo and Dan Hamilton Rice
The impact of perceptual congruence on the effectiveness of cause-related marketing campaigns, Andrew Kuo and Dan Hamilton Rice
What makes a human brand authentic? Identifying the antecedents of celebrity authenticity, Julie Guidry Moulard, Carolyn Popp Garrity, and Dan Hamilton Rice
Submissions from 2014
Artist Authenticity: How Artists' Passion and Commitment Shape Consumers' Perceptions and Behavioral Intentions across Genders, Julie Guidry Moulard, Dan Hamilton Rice, Carolyn Popp Garrity, and Stephanie M. Mangus
Probabilistic selling vs. markdown selling: Price discrimination and management of demand uncertainty in retailing, Dan Hamilton Rice, Scott A. Fay, and Jinhong Xie
Submissions from 2013
The influence of selective attention and inattention to products on subsequent choice, Chris Janiszewski, Andrew Kuo, and Nader T. Tavassoli
Should We Hire David Beckham to Endorse our Brand? Contextual Interference and Consumer Memory for Brands in a Celebrity's Endorsement Portfolio, Katie Kelting and Dan Hamilton Rice
The role of online seller reviews and product price on buyers' willingness-to-pay: A risk perspective, Jianan Wu and Edgardo Arturo Ayala Gaytán
User reviews and uncertainty assessment: A two stage model of consumers' willingness-to-pay in online markets, Jianan Wu, Yinglu Wu, Jie Sun, and Zhilin Yang
Submissions from 2012
Multiple endorsers and multiple endorsements: The influence of message repetition, source congruence and involvement on brand attitudes, Dan Hamilton Rice, Katie Kelting, and Richard J. Lutz
Submissions from 2010
How well do shopbots represent online markets? A study of shopbots vendor coverage strategy, Gove Allen and Jianan Wu
Cause-relating marketing: The effects of purchase quantity and firm donation amount on consumer inferences and participation intentions, Judith Anne Garretson Folse, Ronald W. Niedrich, and Stacy Landreth Grau
Submissions from 2009
The influence of seller strategy on the winning price in online auctions: A moderated mediation model, Kristy E. Reynolds, James H. Gilkeson, and Ronald W. Niedrich
Submissions from 2008
The effects of exposure-order and market entry-information on brand preference: A dual process model, Ronald W. Niedrich and Scott D. Swain
Assessing three sources of misresponse to reversed likert items, Scott D. Swain, Danny Weathers, and Ronald W. Niedrich
An exploratory study of trade show formation and diversity, Jianan Wu, Gary L. Lilien, and Aniruddha Dasgupta
Submissions from 2005
The dimensional stability of the standards used in the disconfirmation paradigm, Ronald W. Niedrich, Elena Kiryanova, and William C. Black
The impact of the number of scale points, dispositional factors, and the status quo decision heuristic on scale reliability and response accuracy, Danny Weathers, Subhash Sharma, and Ronald W. Niedrich
Submissions from 2004
Spokes-characters: Creating character trust and positive brand attitudes, Judith A. Garretson and Ronald W. Niedrich
Submissions from 2003
The Influence of Pioneer Status and Experience Order on Consumer Brand Preference: A Mediated-Effects Model, Ronald W. Niedrich and Scott D. Swain
Submissions from 2001
Reference price and price perceptions: A comparison of alternative models, Ronald W. Niedrich, Subhash Sharma, and Douglas H. Wedell