How to achieve it business alignment? Investigating the role of business process documentation in US and German banks
Document Type
Conference Proceeding
Publication Date
12-1-2008
Abstract
It is increasingly acknowledged that generating value from IT requires strategic and operational IT business alignment. But it remains difficult to give concrete suggestions on what drives alignment in day-to-day business. Thorough process documentation might enable cross-departmental transparency and thereby serve as antecedent of operational alignment. We suggest that business process documentation is a straightforward and actionable antecedent of operational IT business alignment. Using data from 200 US and German banks it is shown that indeed documentation strongly drives operational alignment, but surprisingly only in US banks. The implications and avenues for further research on operational alignment are discussed.
Publication Source (Journal or Book title)
14th Americas Conference on Information Systems Amcis 2008
First Page
1525
Last Page
1532
Recommended Citation
Beimborn, D., Hirschheim, R., Schlosser, F., Schwarz, A., & Weitzel, T. (2008). How to achieve it business alignment? Investigating the role of business process documentation in US and German banks. 14th Americas Conference on Information Systems Amcis 2008, 3, 1525-1532. Retrieved from https://repository.lsu.edu/infosys_pubs/209