Analyzing, classifying, and interpreting emotions in software users' tweets

Document Type

Conference Proceeding

Publication Date

6-28-2017

Abstract

Twitter enables software developers to track users'reactions to newly released systems. Such information, oftenexpressed in the form of raw emotions, can be leveraged to enablea more informed software release process. However, automaticallycapturing and interpreting multi-dimensional structures ofhuman emotions expressed in Twitter messages is not a trivialtask. Challenges stem from the scale of the data available, itsinherently sparse nature, and the high percentage of domainspecificwords. Motivated by these observations, in this paperwe present a preliminary study aimed at detecting, classifying, and interpreting emotions in software users' tweets. A datasetof 1000 tweets sampled from a broad range of software systems'Twitter feeds is used to conduct our analysis. Our results showthat supervised text classifiers (Naive Bayes and Support vectorMachines) are more accurate than general-purpose sentimentanalysis techniques in detecting general and specific emotionsexpressed in software-relevant Tweets.

Publication Source (Journal or Book title)

Proceedings - 2017 IEEE/ACM 2nd International Workshop on Emotion Awareness in Software Engineering, SEmotion 2017

First Page

2

Last Page

7

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