Towards the success of SSME education

Document Type

Article

Publication Date

4-1-2008

Abstract

With the development of information technology, service industry is no longer the representative of low skills and low paying jobs any more. Modern service, especially knowledge intensive service, is becoming one of the main competitive sources of a company or nation. Yet today, the productivity of service is still comparatively low, urgently needing innovation and improvement in our service system. Service Science, Management and Engineering (SSME) is an emerging discipline which dedicates to the study of service system. SSME education aims to train sufficient eligible service workers and scientists in order to promote innovation and productivity in service industry. Although several universities started SSME programs a few years ago, very little experience about SSME education is available currently. This paper first discusses the aims of SSME education program, mainly about the abilities that service worker and scientist should have. Then, several cases of the present programs are discussed, analyzing some of the common features as well as differences among them. In the last part of this paper, we put forward some suggestions for SSME education, including the curriculum, lecturer, education level, program partner, and so on.

Publication Source (Journal or Book title)

Journal of Harbin Institute of Technology (New Series)

First Page

343

Last Page

347

This document is currently not available here.

Share

COinS