Seeking Health Information in Wikipedia and Readers' Satisfaction
Document Type
Article
Publication Date
10-1-2021
Abstract
This current paper describes the results of our study on users' health information seeking in Wikipedia and on their subsequent satisfaction as an indicator of future Wikipedia usage for health information needs. We examine six factors associated with user’ satisfaction. Based on multiple regression analysis of 322 responses, the paper identifies information quality factors associated with continued use of Wikipedia as a health information source. The results show that trustworthiness, reliability, topic coverage, and information presentation significantly affect user’ satisfaction with Wikipedia health information. Among these factors, information presentation and trustworthiness were most influential on user’ satisfaction.
Publication Source (Journal or Book title)
Proceedings of the Association for Information Science and Technology
First Page
744
Last Page
746
Recommended Citation
Ju, B., Jung, Y., & Bourgeois, J. (2021). Seeking Health Information in Wikipedia and Readers' Satisfaction. Proceedings of the Association for Information Science and Technology, 58 (1), 744-746. https://doi.org/10.1002/pra2.548