The Effects of Engaging in Rapport-Building Behaviors on Productivity and Discretionary Effort

Document Type

Article

Publication Date

10-2-2019

Abstract

A commonly held belief among business professionals is that rapport-building activities in the workplace can enhance organizational outcomes and employee satisfaction. However, limited research has evaluated the effects of rapport-building behaviors on productivity and discretionary effort. Thus, the purpose of the current study was to examine the effects of engaging in rapport-building behaviors on productivity and discretionary effort in comparison to a control group in an analogue setting. Participants in the present study consisted of 48 undergraduate students who were assigned to either the rapport-building behaviors group or the control group. Participants completed a check-processing task to evaluate productivity and were asked to complete an optional survey to evaluate discretionary effort. The results indicated that rapport-building behaviors group had higher levels of productivity and engaged in more discretionary effort than the control group.

Publication Source (Journal or Book title)

Journal of Organizational Behavior Management

First Page

213

Last Page

226

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